Privacy Policy – pastaboxonline.com

1. Who We Are
This Privacy Policy explains how Francesco Vinci trading as Pasta Box (“Pasta Box”, “we”, “us” or “our”) collects, uses and protects your personal information. Pasta Box is an Italian takeaway food business operating in the United Kingdom.
For data protection purposes, the person responsible for your personal information is:

Name: Francesco Vinci trading as Pasta Box
Email: Pastaboxbhx@hotmail.com
Country: United Kingdom
2. Information We Collect
When you use our website, place an order, make a payment or contact us, we may collect:
Your name
Telephone number
Email address
Delivery address
Billing information
Order details
Payment and transaction information
Information you provide when contacting us
Technical information such as IP address, browser type, device information and website usage information
We only collect information that we reasonably need to operate our business and provide our services.

3. How We Use Your Information
We use your personal information to:
Receive and process takeaway orders
Process payments
Arrange food collection or delivery
Contact you regarding your order
Respond to enquiries and complaints
Process refunds where applicable
Prevent fraud and unauthorized transactions
Maintain business and transaction records
Improve our website and services
Comply with legal and regulatory obligations
4. Our Lawful Bases for Using Your Information
We process your personal information on one or more of the following lawful bases:
Contract: We use your information when necessary to accept, process and fulfil your food order and provide the services you have requested.
Legal Obligation: We may process and retain information where necessary to comply with legal, accounting, tax, regulatory or other legal requirements.
Legitimate Interests: We may use information where reasonably necessary for legitimate business interests, such as preventing fraud, maintaining website security, responding to enquiries, improving our services and managing our business, provided those interests do not override your rights and freedoms.
Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.
5. Payment Information
Payments made through our website may be processed by a third-party payment service provider. We do not ordinarily store your full payment card number or CVV/security code on our own systems. Your payment information is processed by the relevant payment provider in accordance with its own terms, privacy policy and security requirements.
6. Who We Share Information With
Where necessary to provide our services, we may share relevant personal information with:
Payment service providers
Online ordering and website providers
Delivery providers
IT and technology service providers
Professional advisers
Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information.

7. Cookies
Our website may use cookies and similar technologies to operate the website, process orders, remember preferences, improve website performance and understand how visitors use our website. Where required by law, we will request consent before using non-essential cookies. You can also manage cookies through your browser settings.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure. Payment card information is processed through our payment service provider rather than being unnecessarily stored by us. No method of transmitting information over the internet can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. This may include keeping information for:
Processing and managing orders
Customer service and complaints
Accounting and financial records
Fraud prevention
Resolving disputes
Complying with legal and regulatory obligations
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information where legally permitted
Request restriction of certain processing
Object to certain processing
Withdraw consent where we rely on consent
Request a copy of certain personal information
To exercise your rights, contact us at: Pastaboxbhx@hotmail.com

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children where doing so would breach applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be made available on our website, together with the date it was last updated.
14. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Name: Francesco Vinci trading as Pasta Box
Email: Pastaboxbhx@hotmail.com
Country: United Kingdom